Shipping policy

1. Delivery Method

Tickets are delivered by email and include a QR code.

2. IMPORTANT: The Email Is Your Ticket

Please present the email containing the QR code at the entrance — either on your mobile device or as a printed copy.

3. Personalised Tickets

Tickets are issued to a specific person and are non-transferable.

4. Postal Delivery

Postal delivery is available only upon request. Please contact our support team after completing your purchase.

5. Delivery Time

PDF tickets will be sent to the email address provided at checkout within 48 hours after payment has been received.
Please also check your spam folder.

6. Liability

The organiser is not responsible for delays or delivery issues caused by incorrect or incomplete contact information provided during the purchase process.

7. Contact

For any questions regarding ticket delivery, please contact our support team at: info@thechalet-bysportsillustrated.com